Quick Setup Guide

Contents
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Getting Started with Cisco Unified IP IVR, Release 6.0 (1)
CHAPTER 2 Features Enabled for Each Product by Product Licensing 2-1
CRS Administration Menus Enabled by Product Licensing 2-1
Prompt, Spoken Name Upload, and Plugin Options Enabled by Product Licensing 2-2
CRS Subsystems Enabled by Product Licensing 2-3
Application Types Enabled by Product Licensing 2-3
Editor Steps Enabled by Product Licensing 2-4
Historical Reports Enabled by Product Licensing 2-4
Real-Time Reports Enabled by Product Licensing for Unified IP IVR 2-5
CHAPTER 3 Unified IP IVR Architecture 3-1
Available Deployment Models 3-1
Standalone Deployment 3-2
Cisco Unified Contact Center Enterprise Deployment 3-5
Services from Partners 3-6
Support Services 3-6
CHAPTER 4 Basic Call and Contact Flow Concepts 4-1
Relationships Between Tasks, Sessions, Contacts, and Channels 4-1
Frequently Asked Questions on a CM Telephony Call Flow Outside of Unified CCE 4-2
An HTTP Contact Flow Outside of Unified CCE 4-3
A Summary of the Unified IP IVR Contact Flow Outside of Unified CCE 4-4
Important Unified CM Configuration Dependencies 4-5
Understanding How Calls Go Through the Unified CCE System 4-6
Call Flow Control 4-6
Two Ways of Configuring Unified IP IVR with Unified ICME 4-7
A Post-Routed Call Flow 4-7
A Translated-Routed Call Flow 4-8
The ICM Subsystem 4-9
The Service Control Interface 4-10
Labels 4-10
VRU Scripts 4-10
Expanded Call Variables 4-10
Script Parameter Separators 4-11
Debugging Problems in the Unified IP IVR System 4-11
Important Unified ICME Configuration Dependencies 4-12
PART 2 Installing and Configuring Unified IP IVR with Unified CM