Quick Setup Guide

3-2
Getting Started with Cisco Unified IP IVR, Release 6.0(1)
Chapter 3 Unified IP IVR Architecture
Standalone Deployment
For more information on Unified IP IVR deployment models, see the design guide for Unified Customer
Contact Express, which includes information for Unified IP IVR at Design Guides
Standalone Deployment
The following Unified IP IVR deployment models show Unified IP IVR deployed apart from Unified
CCE.
Figure 3-1 shows Unified IP IVR installed on a separate server. The following are brief descriptions of
key items in the figure:
• Gateway. Connects the enterprise Unified Communications network to the Public Switched
Telephone Network (PSTN) and to other private telephone systems such as Public Branch Exchange
(PBX). You purchase gateways separately. Both voice and Web correspondence travel through the
gateway.
• Unified CM Server. Provides the features that are required to implement IP phones, manage
gateways, provides failover and redundancy service for the telephony system, and directs voice over
IP traffic to the Cisco Customer Response Application (Cisco CRS) system. You must purchase
Unified CM separately.
Note Unified IP IVR can be installed on the same server as Unified CM or on a separate server.
• Cisco CRS Server. Contains the Cisco CRS Engine that runs Unified IP IVR.