Quick Setup Guide

CHAPTER

3-1

Getting Started with Cisco Unified IP IVR, Release 6.0(1)

Unified IP IVR Architecture

This chapter contains the following:

• Available Deployment Models, page 3-1

• Standalone Deployment, page 3-2

• Cisco Unified Contact Center Enterprise Deployment, page 3-5

• Services from Partners, page 3-6

• Support Services, page 3-6

This chapter briefly describes the deployment models that you can use with Unified IP IVR.

The following are brief descriptions of key items for a Unified IP IVR deployment:

• Voice Gateway.Connects the Unified Communications network to the Public Switched Telephone

Network (PSTN) and to other private telephone systems. You purchase gateways separately. Both

inbound and outbound calls to the PSTN travel through the gateway.

• Unified CM. Provides the features that are required to implement IP phones, manages gateways,

and directs voice over IP traffic to the Cisco CRS system. You must purchase Unified CM separately.

• Unified IP IVR . Contains the Cisco CRS Engine that runs Unified IP IVR.

• The following optional, dedicated servers for a Unified IP IVR deployment:

–

MRCP TTS.A dedicated, vendor-specific server that converts text into speech and plays it back

to the caller.

–

MRCP ASR.A dedicated, vendor-specific server that performs real-time ASR.

Note For the currently supported MRCP ASR/TTS vendors, see the current CRS Compatibility

Matrix

Available Deployment Models

Unified IP IVR can be deployed in your IP network on Cisco Media Convergence Servers or Cisco

approved customer-provided servers. However, Unified IP IVR cannot be connected to Unified CM

across a WAN.

The following four figures illustrate the different ways you might deploy Unified IP IVR:

• The first two figures show how you can deploy Unified IP IVR, apart from Unified CCE. .

• The second two figures show how you can deploy Unified IP IVR with Unified CCE.