Quick Setup Guide

2-4
Getting Started with Cisco Unified IP IVR, Release 6.0 (1)
Chapter 2 Features Enabled for Each Product by Product Licensing
Editor Steps Enabled by Product Licensing
Editor Steps Enabled by Product Licensing
Table 2-5 lists the Unified IP IVR packages with the Step Editor steps enabled in each.
Historical Reports Enabled by Product Licensing
Table 2-6 lists the historical reports that come with Unified IP IVR.
Releated Documentation
Cisco Customer Response Solutions Historical Reports User Guide
Cisco Customer Response Solutions Historical Reporting Administrator and Developer Guide
Table 2-5 Editor Steps Enabled by Product Licensing
CRS Script Step Unified IP IVR
General
1
1. The “Get Reporting Statistic” step is not available in Unified IP IVR.
Included
Session Included
Contact Included
Call Contact
2
2. The “Place Call” step is not available to Unified IP IVR.
Included
Email Contact Included
HTTP Contact Included
Media Included
User Included
Prompt Included
Grammar Included
Document Included
Database Included
ACD Not Available
Intelligent Contact Management (ICM) Included
CM Telephony Included
Table 2-6 Historical Reports Enabled by Product Licensing
Report Name Report Description
Application Performance Analysis Report Summary information about calls received by each Unified
IP IVR application.
Detailed Call by Call CCDR Report Detailed information about each call received by the
Unified IP IVR system.
Traffic Analysis Report Summary information about calls received by the Unified
IP IVR system during each day in the report range.