Quick Setup Guide

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Getting Started with Cisco Unified IP IVR, Release 6.0(1)

Chapter 1 About Unified IP IVR

Sample Default Unified IP IVR Scripts

Table 1-4 describes the sample Unified IP IVR scripts automatically included with your Unified IP IVR

system. .

Inbound HTTP Request Adds components to the CRS Engine that allow it

to respond to HTTP requests.

Voice Browser Manages Voice Browser functionality.

Table 1-3 Subsystems Supported by Unified IP IVR (continued)

Subsystem Type Purpose

Table 1-4 Sample Default Unified IP IVR Scripts

Sample Script Template Description

Auto Attendant Allows a caller to call an agent by entering an extension number or the

first few characters of an associated username. If ASR is enabled, the

caller may simply speak the extension or the user name.

Spoken Name Upload Enables Unified CM users to call in, authenticate their identities, and

replace their spoken names with newly recorded announcements on

their telephones

Voice Browser Uses ASR functionality to allow a caller to access information from

VoiceXML-enabled web sites.