Quick Setup Guide

1-4
Getting Started with Cisco Unified IP IVR, Release 6.0(1)
Chapter 1 About Unified IP IVR
Unified IP IVR Package Description
Unified IP IVR Package Description
Table 1-2 summarizes the description of the Unified IP IVR package
Note Three basic Historical Reports (IVR Traffic Analysis Report, IVR Application Performance Analysis
Report, and the Detailed Call by Call CCDR Report) are available with both packages without needing
a separate license. All supported CRS languages are included in both packages; it is up to you to install
which one(s) you want.
Unified IP IVR Feature Summary
Unified IP IVR software is a multimedia (voice, data, web) IP-enabled interactive voice response
solution that automates call handling by autonomously interacting with contacts.
Using Unified IP IVR, you can create applications to do the following:
• Interpret voice data (as well as keyboard data).
• Translate text to speech.
• Send and respond to HTTP requests.
• Send e-mail.
• Enable CRS to interact directly with back-end databases through ODBC (Open Database
Connectivity) support—without agent intervention.
• Unified IP IVR applications have ODBC support. Unified IP IVR applications can access Microsoft
Structured Query Language (SQL) servers and Oracle, Sybase, and IBM DB2 databases.
Table 1-2 Comparative Descriptions
Product Package
Available Licensed
Components Purpose
Unified IP IVR
• Unified IP IVR Server
Software (Required)
• Unified IP IVR Ports (At
least one is a must)
• Automatic Speech
Recognition (obtained
through a separate
Vendor)
• Text To Speech (obtained
through a separate
Vendor)
• VoiceXML
Allows contact-center applications to handle
“typical” questions by letting callers interact
directly with back-end databases without agent
intervention.
This includes integration with Unified CCE if
needed.
This also includes three subsystems and three
corresponding editor pallets :
• The HTTP subsystem (which enables both
incoming and outgoing HTTP support)
• Outgoing Email support
• Database support