Quick Setup Guide

1-3
Getting Started with Cisco Unified IP IVR, Release 6.0(1)
Chapter 1 About Unified IP IVR
Unified IP IVR Feature Summary
Note To check for the current versions of the preceding software supported by your version of Unified IP IVR,
see the Cisco CRS Software and Hardware Compatibility Matrix. You can access it on the Web at Unified
CCX and Cisco Unified IP IVR
Playmessages to
callers—music
Included using Unified CM Music On
Hold server or .wav file
Play messages to
callers—prompts
Included using .wav file
Play messages to
callers—combine prompts,
music and messages
Included and fully customizable
Capture and process
callerDual Tone
Multifrequency (DTMF) input
Included and fully customizable
Capture and process caller
DTMF input underVXML
control
Included
Automated attendant support Included and fully customizable
All languages Included, if installed.
Inbound HTTP request Included
Historical reporting Included, but limited to Unified IP
IVR reports
Custom scripting using CRS
Drag and Drop Editor
Included. Has full editing features. All
types of applications including ICM,
Busy, and RNA are available.
JTAPI Telephony triggers Included
HTTP triggers Included
Conditional routing (time of
day, day of week, custom
variables, etc)
Included
Overflow, interflow, intraflow
routing
Included
Run defined workflow using
HTTP request
Included
Integrated self-service
application support
Included
Table 1-1 Supported Features (continued)
Feature Unified IP IVR