Quick Setup Guide

1-2

Getting Started with Cisco Unified IP IVR, Release 6.0(1)

Chapter 1 About Unified IP IVR

About Installing More than One CRS Product on a Server

All CRS product packages are mutually exclusive. This means that only one of them can be installed at

any point in time on a CRS server. If more then one is installed, then priority is given to the package with

the highest number at the left in the following list:

1. Unified IP IVR

2. Unified CCX Standard

3. Unified CCX Enhanced

4. Unified CCX Premium

This means, for example, that Unified CCX Standard has a higher priority than Unified IP IVR, and if

both are installed on the same CRS server, you will only be able to use Unified CCX standard.

Note For information about the new features in Unified CCX Release 6.0, refer the Cisco CRS Getting Started with

Unified CCX Guide .

Unified IP IVR Feature Summary

Table 1-1 lists the Cisco CRS features supported in each product.

Table 1-1 Supported Features

Feature Unified IP IVR

Hardware configuration Cisco MCS and Cisco approved

partner servers

Software configuration Microsoft Windows client-server

software

Vendor systems Unified CM 4.x

Operating systems Windows 2003 Server and Advanced

Server

Maximum number of CTI

ports per server

300

CTI (Computer Telephony

Integration) option

Included

E-mail Included

Database Included

Read data from HTTP and

XMLpages

Included

MRCP ASR/TTS Optional using Media Resource

Control Protocol (MRCP)—order

from a 3rd party vendor

For the currently supported MRCP

ASR/TTS vendors, see the current

CRS Compatibility Matrix