Quick Setup Guide

CHAPTER

1-1

Getting Started with Cisco Unified IP IVR, Release 6.0(1)

About Unified IP IVR

This chapter contains the following:

• Product Names, page 1-1

• Summary Description of Unified IP IVR, page 1-1

• About Installing More than One CRS Product on a Server, page 1-2

• Unified IP IVR Feature Summary, page 1-2

• Unified IP IVR Package Description, page 1-4

• Unified IP IVR Feature Summary, page 1-4

• CRS Subsystems that Unified IP IVR Supports, page 1-5

• Sample Default Unified IP IVR Scripts, page 1-6

Product Names

The following product name conventions are used in this guide:

• Cisco Unified IP IVR is abbreviated as Unified IP IVR.

• Cisco Unified Communications Manager is abbreviated as Unified CM.

• Cisco Unified Communications Manager Express is abbreviated as Unified CME.

• Cisco Unified Contact Center Express is abbreviated as Unified CCX.

• Cisco Unified Intelligent Contact Management Enterprise is abbreviated as Unified ICME.

Summary Description of Unified IP IVR

The Unified IP IVR (Interactive Voice Response) is a Cisco Customer Response Solutions (CRS)

product package that provide IP call queuing and IP intelligent voice response functionality for a contact

center.

The Unified IP IVR uses the script editor and it can be configured to play static or dynamic prompts, to

offer menus to callers, queue a call, play music, and so on.