Quick Setup Guide

iv
Getting Started with Cisco Unified IP IVR, Release 6.0(1)
Preface
Conventions
This manual uses the following conventions.
How to troubleshoot your Unified IP IVR system Cisco IP Interactive Voice Response Troubleshoot
and Alerts
Cisco Unified Contact Center Express
Technical Support Technical Support & Documentation
Technical Support Overview
Cisco IP Interactive Voice Response
Cisco Unified Contact Center Express
Cisco Unified Contact Center Enterprise
Release Notes, Technical Notes, and Field
Notices
Cisco Unified Contact Center Express
Troubleshooting TechNotes
Cisco Unified Contact Center Express Field
Notices
Cisco Unified Contact Center Enterprise
Troubleshoot and Alerts
Interoperability Information Interoperability Systems Support Resources
Unified IP IVR, and Unified CCE test data.
The previous product names (IP IVR, and IPCC
Enterprise) might still be used with this test data.
Systems Test Release Set Documentation
Table 2 Other Related Web Documentation and Resources (continued)
For .... See ....
Convention Description
boldface font Boldface font is used to indicate commands, such as user entries, keys, buttons, and
folder and submenu names. For example:
• Choose Edit > Find.
• Click Finish.
italicfont Italic font is used to indicate the following:
• To introduce a new term. Example: A skill group is a collection of agents who
share similar skills.
• For emphasis. Example: Do not use the numerical naming convention.
• A syntax value that the user must replace. Example: IF (condition, true-value,
false-value)
• A book title. Example: See the Cisco CRS Installation Guide.