Release Note

Chapter 3 Descriptions of Historical Reports
Report Details
3-54
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
You can filter the Contact Service Queue Activity Report (by CSQ) by any of
these parameters:
Contact Service Queue Activity Report (by Interval)
The Contact Service Queue Activity Report (by Interval) shows information
about service levels, and about the number and percentage of calls presented,
handled, abandoned, and dequeued. This report can show information for each
30-minute or 60-minute interval within the report period. In this case, the report
will include a summary of information for each interval.
The information in the Contact Service Queue Activity Report (by Interval) is
grouped by interval. The Contact Service Queue Activity Report (by CSQ)
displays the same information grouped by CSQ. For more information, see the
“Contact Service Queue Activity Report (by CSQ)” section on page 3-50.
Filter Parameter Result
Interval Length Entire report range—Displays information from the report start time through
the report end time, but does not display information for specific intervals
within the report period.
Thirty (30) minute intervals—Displays information for 30-minute intervals
within the report period. The first interval begins at the report start time, the next
interval begins 30 minutes after the report start time, and so on.
Sixty (60) minute intervals—Displays information for 60-minute intervals
within the report period. The first interval begins at the report start time, the next
interval begins 60 minutes after the report start time, and so on.
CSQ Names Displays information for the CSQs selected.