Release Note

3-47
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
Chapter 3 Descriptions of Historical Reports
Report Details
You can sort the Common Skill Contact Service Queue Activity Report (by
Interval) by this criterion:
You can filter the Common Skill Contact Service Queue Activity Report (by
Interval) by this parameter:
Sort Criterion Result
Interval Start Time Displays the report in order of the start times of the 30- or 60-minute intervals,
if you specify an interval with the Interval Length filter parameter.
Filter Parameter Result
Interval Length Entire report range—Displays information from the report start time through
the report end time, but does not display information for specific intervals
within the report period.
Thirty (30) minute intervals—Displays information for 30-minute intervals
within the report period. The first interval begins at the report start time, the next
interval begins 30 minutes after the report start time, and so on.
Sixty (60) minute intervals—Displays information for 60-minute intervals
within the report period. The first interval begins at the report start time, the next
interval begins 60 minutes after the report start time, and so on.
CSQ Names Displays information for the specified CSQs.