Release Note

Chapter 3 Descriptions of Historical Reports
Report Details
3-42
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
Contact Type Displays information for the specified contact type or types (incoming,
outgoing, internal, redirect, transfer-in, or outbound preview).
Originator Type Displays information for the specified originator type or types (agent, device, or
unknown).
Destination Type Displays information for the specified destination type or types (agent, device,
or unknown).
Duration Greater
Than or Equal to T
seconds
Displays calls with duration greater than or equal to the number of seconds
specified by T.
Duration Less Than
or Equal to T
seconds
Displays calls with duration less than or equal to the number of seconds
specified by T.
Custom Variable 1 Enter a whole string or a substring for which to search. Separate multiple strings
with commas. When this filter parameter is specified, the report displays calls
for which Custom Variable 1 contains the string or any of the substrings entered.
Custom Variable 2 Enter a whole string or a substring for which to search. Separate multiple strings
with commas. When this filter parameter is specified, the report displays calls
for which Custom Variable 2 contains the string or any of the substrings entered.
Custom Variable 3 Enter a whole string or a substring for which to search. Separate multiple strings
with commas. When this filter parameter is specified, the report displays calls
for which Custom Variable 3 contains the string or any of the substrings entered.
Custom Variable 4 Enter a whole string or a substring for which to search. Separate multiple strings
with commas. When this filter parameter is specified, the report displays calls
for which Custom Variable 4 contains the string or any of the substrings entered.
Custom Variable 5 Enter a whole string or a substring for which to search. Separate multiple strings
with commas. When this filter parameter is specified, the report displays calls
for which Custom Variable 5 contains the string or any of the substrings entered.
Custom Variable 6 Enter a whole string or a substring for which to search. Separate multiple strings
with commas. When this filter parameter is specified, the report displays calls
for which Custom Variable 6 contains the string or any of the substrings entered.
Custom Variable 7 Enter a whole string or a substring for which to search. Separate multiple strings
with commas. When this filter parameter is specified, the report displays calls
for which Custom Variable 7 contains the string or any of the substrings entered.
Filter Parameter Result (continued)