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Release Note

ManualsBrandsCisco ManualsCollaboration EndpointsCisco Unified IP Interactive Voice Response (IVR) 10.0(1)
71727374757677787980
Chapter 3 Descriptions of Historical Reports
Report Details
3-40
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
Start Time,
End Time
Date and time that the call started, and date and time that the call was
disconnected, transferred, or redirected.
Contact Disposition Disposition of a call (abandoned, handled, aborted, or rejected).
For an Unified CCX call, a call is abandoned if the call disconnects before
connecting to an agent. The call is handled when the call is connected to an
agent.
For an Unified IP IVR call, a call is abandoned if it does not reach the workflow
step that defines the call as handled. The call is handled when it reaches this
step.
A call is aborted when problems occur in executing the workflow script (for
example, the workflow script throws exceptions).
A call is rejected when certain Unified CM or Cisco Unified CCX resources are
not sufficient for accepting incoming calls (for example, an insufficient number
of CTI ports).
Agent Name For an Unified CCX call, the name of the agent who handled this call.
Application Name Name of the Unified CCX or Unified IP IVR application associated with the
route point.
Custom Variable 1 The contents of the variable _ccdrVar1, if this variable is set by the Set Session
Info step in the workflow that the Unified CCX or Unified IP IVR application
associated with this call or this leg invoked.
Custom Variable 2 The contents of the variable _ccdrVar2, if this variable is set by the Set Session
Info step in the workflow that the Unified CCX or Unified IP IVR application
associated with this call or this leg invoked.
Custom Variable 3 The contents of the variable _ccdrVar3, if this variable is set by the Set Session
Info step in the workflow that the Unified CCX or Unified IP IVR application
associated with this call or this leg invoked.
Custom Variable 4 The contents of the variable _ccdrVar4, if this variable is set by the Set Session
Info step in the workflow that the Unified CCX or Unified IP IVR application
associated with this call or this leg invoked.
Custom Variable 5 The contents of the variable _ccdrVar5, if this variable is set by the Set Session
Info step in the workflow that the Unified CCX or Unified IP IVR application
associated with this call or this leg invoked.
Field (continued) Description (continued)