Release Note

v
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
Contents
Handling Missed Schedules 5-17
CHAPTER 6 Log Files 6-1
Overview of Log Files 6-1
Client System Log Files 6-2
Historical Reports Client Log Files 6-3
Scheduler Log Files 6-4
Opening Log Files on the Client System 6-4
Interpreting Log Files on the Client System 6-5
Server Log Files 6-6
Database Log File 6-7
Servlets Log File 6-8
APPENDIX A Cisco Unified CCX Reason Codes 1-1
About Reason Codes 1-2
System-Generated Reason Code Events 1-2
AGT_RELOGIN 1-3
CLOSE_CAD 1-3
CONNECTION_DOWN 1-3
CRS_FAILURE 1-4
AGT_RNA 1-4
AGT_OFFHOOK 1-4
AGT_RCV_NON_ICD 1-4
AGT_LOGON 1-5
PHONE_DOWN 1-5
WORK_TIMER_EXP 1-5
CM_FAILOVER 1-5
PHONE_UP 1-6
CALL_ENDED 1-6