Release Note

Chapter 3 Descriptions of Historical Reports
Report Details
3-28
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
You can sort the Agent State Summary (by Interval) by this criterion:
You can filter the Agent State Summary Report (by Interval) by any of these
parameters:
Summary For all agents in each interval in the report range, total logged-in time, total and
percentage not ready time, total and percentage ready time, total and percentage
reserved time, total and percentage talk time, and total and percentage work
time.
Grand Total Total information for all agents and all intervals during the report period.
Includes total logged-in time, total and percentage not ready time, total and
percentage ready time, total and percentage reserved time, total and percentage
talk time, and total and percentage work time.
Field (continued) Description (continued)
Sort Criterion Result
Interval Start Time Displays the report in order of the start times of the 30- or 60-minute intervals,
if you specify an interval with the Interval Length filter parameter.
Filter Parameter Result
Interval Length Entire report range—Displays information from the report start time through
the report end time, but does not display information for specific intervals
within the report period.
Thirty (30) minute intervals—Displays information for 30-minute intervals
within the report period. The first interval begins at the report start time, the next
interval begins 30 minutes after the report start time, and so on.
Sixty (60) minute intervals—Displays information for 60-minute intervals
within the report period. The first interval begins at the report start time, the next
interval begins 60 minutes after the report start time, and so on.
Resource Group
Names
Displays information for agents that belong to the specified resource group or
groups.
Agent Names Displays information for the specified agents.