Release Note

3-23
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
Chapter 3 Descriptions of Historical Reports
Report Details
Agent State Detail Report
The Agent State Detail Report shows detailed information about when the agent
changed from one state to another. For each agent specified, this report shows the
date and time of each state change, the name of the state changed to, the reason
code, if any, for the change to Logout state or Not Ready state, and the length of
time spent in each state.
The Agent State Detail Report can include this chart:
The Agent State Detail Report includes a table that shows the following
information for each agent:
You can sort the Agent State Detail Report by this criterion:
Chart Name Description
Agent State
Duration by Agent
For each agent, displays the length of time spent in each agent state.
Field Description
Agent Name First name and last name of the agent.
Extension The last active Unified CCX extension that the Unified CM assigned to the agent
during the report period.
State Transition
Time
Date and time that the agent went to the state shown in the corresponding Agent
State field.
Agent State The state of the agent (Login, Logout, Not Ready, Ready, Reserved, Talk, or
Work).
Reason Code The reason code indicating why the agent went to Logout state or Not Ready
state. 0 (zero) for other states.
Duration Length of time that the agent spent in the state shown in the corresponding
Agent State field.