Release Note

3-21
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
Chapter 3 Descriptions of Historical Reports
Report Details
The Agent Not Ready Reason Code Summary Report includes a table that shows
the following information for each agent that remains in Not Ready state:
Field Description
Agent Name First name and last name of the agent.
Extension The last active Unified CCX extension that the Unified CM assigned to the agent
during the report period.
Interval Start Time,
Interval End Time
Beginning date and time and ending date and time of each 30– or 60–minute
interval within the report period, if you specify an interval with the Interval
Length filter parameter. Otherwise, the beginning date and time and ending date
and time of the report range.
Total Logged-in Total time that the agent was logged in to the Unified CCX system during the
interval.
Total Not Ready Total time that an agent spent in Not Ready state during the interval.
Time in RC n1 Total time that an agent spent in Not Ready state for the reason indicated by
reason code n1, where n1 is a system-defined reason code.
Time in RC n2 Total time that an agent spent in Not Ready state for the reason indicated by
reason code n2, where n2 is a system-defined reason code.
Time in RC n3 Total time that an agent spent in Not Ready state for the reason indicated by
reason code n3, where n3 is a system-defined reason code.
Time in RC n4 Total time that an agent spent in Not Ready state for the reason indicated by
reason code n4, where n4 is a system-defined reason code.
Time in RC n5 Total time that an agent spent in Not Ready state for the reason indicated by
reason code n5, where n5 is a system-defined reason code.
Time in RC n6 Total time that an agent spent in Not Ready state for the reason indicated by
reason code n6, where n6 is a system-defined reason code.
Time in RC n7 Total time that an agent spent in Not Ready state for the reason indicated by
reason code n7, where n7 is a system-defined reason code.
Time in RC n8 Total time that an agent spent in Not Ready state for the reason indicated by
reason code n8, where n8 is a system-defined reason code.
Time in Other RCs Total time that an agent spent in Not Ready state for the reasons indicated by
reason codes that are not shown in the previous 8 columns.