Release Note

3-19

Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)

Chapter 3 Descriptions of Historical Reports

Report Details

The Agent Login Logout Activity Report includes a table that shows the

following information for each agent:

You can sort the Agent Login Logout Activity Report by any of these criteria:

Field Description

Agent Name First and last name of the agent.

Extension The last active Unified CCX extension that the Unified CM assigned to the agent

during the report period.

information is preceded by a less-than sign (<), the agent logged in before the

start time of the data in the report.

Logout Time Date and time that the agent logged out of the Unified CCX system. If this

information is preceded by a greater-than sign (>), the agent was still logged in

at the end time of the data in the report.

Logout Reason

Code

Numeric reason code that the agent enters when the agent logs out from the

Cisco Agent Desktop. A value of 0 indicates that no logout reason code is

configured or that the agent was unable to enter a reason code.

Logged-In Duration Elapsed time between the Login Time and the Logout Time.

Total Total log-in time for each agent.

Grand Total Total logged-in duration for all agents during the report period.

Sort Criterion Result

Agent Name Displays the report in alphabetical order by the names of agents.

Logged-in Duration Displays the report in order of the length of time that agents were logged in to

the system.