Release Note

Chapter 3 Descriptions of Historical Reports
Report Details
3-18
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
You can filter the Agent Detail Report by any of these parameters:
Agent Login Logout Activity Report
The Agent Login Logout Activity Report contains detailed information about the
login and logout activities of agents. For each agent, it shows the login date and
time and the logout date and time for each login session during the report period,
and the reason code that an agent entered when logging out. This report also
shows the duration of each login session, and the total login time for all login
sessions.
The Agent Login Logout Activity Report can include this chart:
Call Start Time Displays the report in order of call start times.
Call ANI Displays the report in order of the telephone number that the caller was calling
from.
Sort Criterion Result (continued)
Filter Parameter Result
Resource Group
Names
Displays information for agents that belong to the specified resource group or
groups.
Agent Names Displays information for the specified agents.
Skill Names Displays information for agents that possess the specified skills. This filter
parameter is independent of or not the same as the Call Skills field.
Team Names Displays information for agents who belong to the specified teams.
Call Type Displays information for the specified call type (Inbound ACD, Inbound
non-ACD, Outbound, Transfer-In, Transfer-Out, Conference)
Chart Name Description
Total Logged-In
Time for Each
Agent
For each agent, displays the total time logged in to the Unified CCX system.