Release Note

3-13
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
Chapter 3 Descriptions of Historical Reports
Report Details
You can sort the Aborted and Rejected Call Detail Report by any of these criteria:
You can filter the Aborted and Rejected Call Detail Report by this parameter:
Destination DN If Destination Type is 1, this field shows the Unified CCX extension of the
agent. If Destination Type is 2, this field shows the CTI port number. If
Destination Type is 3, this field shows the telephone number called.
Called Number If the call was a transfer, the number that the call was transferred to. In other
cases, this information is the same as the Original Called Number.
Original Called No. Number originally dialed by the caller. Can be either a route point number or an
agent extension.
Application Name Name of the Unified CCX or Unified IP IVR application associated with the
route point.
Call Routed CSQ CSQ to which the call was routed. This field is blank if the call was aborted or
rejected before being routed to any CSQ.
a. DN = directory number
b. CTI = computer telephony interface
Field (continued) Description (continued)
Sort Criterion Result
Node ID – Session
ID – Sequence No.
Displays the report in the order sorted by node ID, session ID, and sequence
number.
Call Start Time Displays the report in order of call start times.
Abort – Reject
Reason
Displays the report in alphabetical order by abort/reject reason.
Called Number Displays the report in order of the number that the caller dials.
Filter Parameter Result
Contact Disposition If you select Aborted, the report will show only aborted calls. If you select
Rejected, the report will show only rejected calls. If you select both options, the
report will show both types of calls.