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ManualsBrandsCisco ManualsCollaboration EndpointsCisco Unified IP Interactive Voice Response (IVR) 10.0(1)
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Chapter 3 Descriptions of Historical Reports
Report Details
3-12
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
The Aborted and Rejected Call Detail Report can include this chart:
The Aborted and Rejected Call Detail Report includes a table that shows the
following information for each aborted and rejected call:
Chart Name Description
Total Calls by
Contact Disposition
Displays the total number of aborted calls and rejected calls during the report
period.
A call is aborted when exceptions occur in executing the workflow that is
processing a call (for example, exceptions such as UndefinedPromptException,
ApplicationMaxSessionsException). In such scenarios, Cisco Unified CCX will
setup media and play an error prompt to the caller.
A call is rejected when certain Unified CM or Cisco Unified CCX resources are
not sufficient for accepting incoming calls (for example, an insufficient number
of CTI ports).
Field Description
Node ID – Session
ID – Sequence No.
Node ID is the unique numeric ID that the system assigned to each Unified CCX
server in the cluster. It starts with number 1. (A Node ID value of 0 indicates
that the data in the report is migrated from Cisco CRS 3.x.) Session ID is the
unique session identification number that the system assigned to a call.
Sequence No. is the session sequence number that the system assigned to each
call leg. The session sequence number increases by 1 for each leg of a call.
Call Start Time,
Call End Time
Date and time that the call started, and date and time that the call was
disconnected, transferred, or redirected.
Contact Type Contact type of a call (incoming, outgoing, internal, redirect, transfer-in,
outbound preview).
Contact Disposition Disposition of the call (aborted or rejected).
Abort/Reject
Reason
Reason that the call was aborted or rejected.
Originator DN
a
If Originator Type is 1, this field shows the Unified CCX extension of the agent.
If Originator Type is 2, this field shows the CTI
b
port number. If Originator Type
is 3, this field shows the telephone number of the caller.