Release Note

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Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
Contents
Detailed Call by Call CCDR Report 3-66
Detailed Call, CSQ, Agent Report 3-70
Email Agent Activity Report 3-73
Email Contact Service Queue Activity Report 3-74
Email Contact Service Queue Agent Activity Report 3-75
Email Inbox Traffic Analysis Report 3-76
EMail Response Detail Report 3-77
Multichannel Agent Contact Summary Report 3-78
Multichannel Agent Login Logout Activity Report 3-80
Multichannel Application Summary Report 3-82
Multichannel CSQ Activity Report 3-84
Multichannel CSQ Agent Summary Report 3-88
Outbound Agent Detail Performance Report 3-90
Outbound Campaign Summary Report 3-92
Priority Summary Activity Report 3-96
Remote Monitoring Detail Report 3-97
Traffic Analysis Report 3-100
Report Footnotes 3-102
CHAPTER 4 Generating Historical Reports 4-1
General Report Settings 4-1
Choosing the Report to Generate 4-2
Including Charts with a Report 4-3
Choosing the Date and Time Range for a Report 4-4
Detailed Report Settings 4-4
Specifying a Sorting Method 4-6
Specifying a Filter Parameter 4-6
Saving and Loading Report Settings 4-8
Saving Report Settings 4-8
Loading Report Settings 4-10