Release Note

3-9
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
Chapter 3 Descriptions of Historical Reports
Report Details
• Contact Service Queue Service Level Priority Summary Report, page 3-62
• CSQ–Agent Summary Report, page 3-64
• Detailed Call by Call CCDR Report, page 3-66
• Detailed Call, CSQ, Agent Report, page 3-70
• Email Agent Activity Report, page 3-73
• Email Contact Service Queue Activity Report, page 3-74
• Email Contact Service Queue Agent Activity Report, page 3-75
• Email Inbox Traffic Analysis Report, page 3-76
• EMail Response Detail Report, page 3-77
• Multichannel Agent Contact Summary Report, page 3-78
• Multichannel Agent Login Logout Activity Report, page 3-80
• Multichannel Application Summary Report, page 3-82
• Multichannel CSQ Activity Report, page 3-84
• Multichannel CSQ Agent Summary Report, page 3-88
• Outbound Agent Detail Performance Report, page 3-90
• Outbound Campaign Summary Report, page 3-92
• , page 3-95
• Remote Monitoring Detail Report, page 3-97
• Traffic Analysis Report, page 3-100