Release Note

Chapter 3 Descriptions of Historical Reports
Report Details
3-8
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
Note When a report shows date and time information for an event or an activity, that
date and time is the Cisco Unified CCX server date and time.
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The report generated time displayed at the bottom of the report is the local time
of the HR client machine.
This section describes each of the following reports:
• Abandoned Call Detail Activity Report, page 3-10
• Aborted and Rejected Call Detail Report, page 3-11
• Agent Call Summary Report, page 3-14
• Agent Detail Report, page 3-16
• Agent Login Logout Activity Report, page 3-18
• Agent Not Ready Reason Code Summary Report, page 3-20
• Agent State Detail Report, page 3-23
• Agent State Summary Report (by Agent), page 3-24
• Agent State Summary Report (by Interval), page 3-26
• Agent Summary Report, page 3-29
• Agent Wrap-up Data Detail Report, page 3-32
• Agent Wrap-up Data Summary Report, page 3-34
• Application Performance Analysis Report, page 3-36
• Application Summary Report, page 3-37
• Call Custom Variables Report, page 3-39
• Called Number Summary Activity Report, page 3-43
• Common Skill Contact Service Queue Activity Report (by Interval),
page 3-44
• Contact Service Queue Activity Report, page 3-48
• Contact Service Queue Activity Report (by CSQ), page 3-50
• Contact Service Queue Activity Report (by Interval), page 3-54
• Contact Service Queue Call Distribution Summary Report, page 3-58
• Contact Service Queue Priority Summary Report, page 3-61