Release Note

3-7
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
Chapter 3 Descriptions of Historical Reports
Report Details
Report Details
This section provides the following information for each Cisco Unified CCX
historical report:
• A description of the report.
• A table describing the information that is displayed in each chart produced
with the report.
• A table describing each field in the tabular section of the report.
• A table describing each sort criterion that is available for the report. For more
information about sorting a report, see the
“Detailed Report Settings” section
on page 4-4.
• A table describing each filter parameter, if any, that is available for the report.
You can use a filter parameter to limit information that appears in a report.
For more information about filtering a report, see the
“Detailed Report
Settings” section on page 4-4.
Remote Monitoring Detail
Report, page 3-97
• Unified CCX Standard
• Unified CCX Enhanced
• Unified CCX Premium
Detailed information about each remote
monitoring session performed by a
supervisor
Traffic Analysis Report,
page 3-100
• Unified CCX Standard
• Unified CCX Enhanced
• Unified CCX Premium
• Unified IP IVR
Summary information about calls
received by the Cisco Unified CCX
system during each day in the report
range
a. Cisco Unified Contact Center Express (Unified CCX)
b. Cisco Unified IP IVR (Unified IP IVR)
c. Cisco Unified Outbound Preview Dialer (Outbound)
Table 3-1 Summary of Voice Historical Reports (continued)
Report Name and Reference Application Package Description