Release Note

Chapter 3 Descriptions of Historical Reports
Overview of Reports
3-2
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
Overview of Reports
Cisco Unified CCX Historical Reports can generate a variety of historical reports
- voice and e-mail.
Table 3-1 shows the following information for each report:
• Report Name and Reference—Name of the historical report and reference to
section in this chapter that contains detailed information about the report.
• Application Package—Cisco Unified CCX packages for which the report is
available.
• Description—Brief description of the content of the report.
Each report is described in alphabetical order in the “Report Details” section on
page 3-7.
Ta b l e 3-1 Summary of Voice Historical Reports
Report Name and Reference Application Package Description
Abandoned Call Detail
Activity Report, page 3-10
• Unified CCX
a
Standard
• Unified CCX Enhanced
• Unified CCX Premium
Detailed information about each
abandoned call
Aborted and Rejected Call
Detail Report, page 3-11
• Unified CCX Standard
• Unified CCX Enhanced
• Unified CCX Premium
Detailed information about each aborted
or rejected call
Agent Call Summary
Report, page 3-14
• Unified CCX Standard
• Unified CCX Enhanced
• Unified CCX Premium
Summary information about inbound and
outbound transfer, conference, and agent
calls
Agent Detail Report,
page 3-16
• Unified CCX Standard
• Unified CCX Enhanced
• Unified CCX Premium
Detailed information about each call
received or made by each agent
Agent Login Logout
Activity Report, page 3-18
• Unified CCX Standard
• Unified CCX Enhanced
• Unified CCX Premium
Detailed information about the login and
logout activities of each agent