Release Note

3-1
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
CHAPTER
3
Descriptions of Historical Reports
Cisco Unified CCX Historical Reports provides a set of formatted reports that are
designed to provide you with information about the operations and activities of
your Cisco Unified CCX system and the agents using the system. Reports present
information in a tabular form and, unless you specify otherwise, include charts
that highlight important information.
If you require reports other than the system-formatted reports, you can create your
own custom reports. To create custom reports, refer to Cisco Unified CCX
Historical Reports Administrator and Developer Guide.
The following sections include these topics:
• Overview of Reports, page 3-2
• Report Details, page 3-7
• Report Footnotes, page 3-102