Release Note

Contents
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Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
The sch.ini Configuration File 2-17
Changing the Client Language 2-20
CHAPTER 3 Descriptions of Historical Reports 3-1
Overview of Reports 3-2
Report Details 3-7
Abandoned Call Detail Activity Report 3-10
Aborted and Rejected Call Detail Report 3-11
Agent Call Summary Report 3-14
Agent Detail Report 3-16
Agent Login Logout Activity Report 3-18
Agent Not Ready Reason Code Summary Report 3-20
Agent State Detail Report 3-23
Agent State Summary Report (by Agent) 3-24
Agent State Summary Report (by Interval) 3-26
Agent Summary Report 3-29
Agent Wrap-up Data Detail Report 3-32
Agent Wrap-up Data Summary Report 3-34
Application Performance Analysis Report 3-36
Application Summary Report 3-37
Call Custom Variables Report 3-39
Called Number Summary Activity Report 3-43
Common Skill Contact Service Queue Activity Report (by Interval) 3-44
Contact Service Queue Activity Report 3-48
Contact Service Queue Activity Report (by CSQ) 3-50
Contact Service Queue Activity Report (by Interval) 3-54
Contact Service Queue Call Distribution Summary Report 3-58
Contact Service Queue Priority Summary Report 3-61
Contact Service Queue Service Level Priority Summary Report 3-62
CSQ–Agent Summary Report 3-64