Release Note

Chapter 2 Installation and Configuration
Giving Users Access to Cisco Unified CCX Historical Reports
2-10
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
Common Skill Contact
Service Queue Activity
Report (by Interval)
— Yes Yes Ye s
Contact Service Queue
Activity Report
— Yes Yes Ye s
Contact Service Queue
Activity Report (by CSQ)
— Yes Yes Ye s
Contact Service Queue
Activity Report (by
Interval)
— Yes Yes Ye s
Contact Service Queue Call
Distribution Summary
Report
— Yes Yes Ye s
Contact Service Queue
Priority Summary Report
— Yes Yes Ye s
Contact Service Queue
Service Level Priority
Summary Report
— Yes Yes Ye s
CSQ–Agent Summary
Report
— Yes Yes Ye s
Detailed Call by Call
CCDR Report
Yes Yes Ye s Yes
Detailed Call, CSQ, Agent
Report
— Yes Yes Ye s
Multichannel Agent
Contact Summary Report
— — — Yes, w i th
Multichannel
license
a
Multichannel Agent Login
Logout Activity Report
— — — Yes, w i th
Multichannel
license
1
Multichannel CSQ Activity
Report
— — — Yes, w i th
Multichannel
license
1
Report Name
Unified IP
IVR
Unified CCX
Standard
Unified CCX
Enhanced
Unified CCX
Premium