Release Note

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Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
CONTENTS
Overview 1-i
Audience 1-i
Organization 1-ii
Conventions 1-ii
Obtaining Documentation and Submitting a Service Request 1-iv
CHAPTER 1 Overview 1-1
System Database 1-2
The Cisco Unified CCX Historical Reports Client Interface 1-2
Starting the Cisco Unified CCX Historical Reports Client 1-4
Changing Login and Server Information 1-6
Exiting the Cisco Unified CCX Historical Reports Client 1-7
Getting Online Help 1-7
Failover 1-7
CHAPTER 2 Installation and Configuration 2-1
Prerequisites 2-1
Installing the Cisco Unified CCX Historical Reports Client 2-2
Reinstalling the Cisco Unified CCX Historical Reports Client 2-5
Upgrading the Cisco Unified CCX Historical Reports Client 2-6
Giving Users Access to Cisco Unified CCX Historical Reports 2-8
Configuration Files 2-12
The hrcConfig.ini Configuration File 2-13