Release Note

2-9
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
Chapter 2 Installation and Configuration
Giving Users Access to Cisco Unified CCX Historical Reports
Report Name
Unified IP
IVR
Unified CCX
Standard
Unified CCX
Enhanced
Unified CCX
Premium
Abandoned Call Detail
Activity Report
— Yes Yes Ye s
Aborted and Rejected Call
Detail Report
— Yes Yes Ye s
Agent Call Summary
Report
— Yes Yes Ye s
Agent Detail Report — Yes Yes Ye s
Agent Login Logout
Activity Report
— Yes Yes Ye s
Agent Not Ready Reason
Code Summary Report
— Yes Yes Ye s
Agent State Detail Report — Yes Ye s Yes
Agent State Summary
Report (by Agent)
— Yes Yes Ye s
Agent State Summary
Report (by Interval)
— Yes Yes Ye s
Agent Summary Report — Yes Ye s Yes
Agent Wrap-up Data Detail
Report
— Yes Yes Ye s
Agent Wrap-up Data
Summary Report
— Yes Yes Ye s
Application Performance
Analysis Report
Yes Yes Ye s Yes
Application Summary
Report
— Yes Yes Ye s
Call Custom Variables
Report
— Yes Yes Ye s
Called Number Summary
Activity Report
— Yes Yes Ye s