Release Note

Index
IN-2
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
Cisco Unified Web Interaction Manager reports
Multichannel CSQ Activity 3-78, 3-80, 3-82,
3-88
Close Current View tool 4-19, 4-20
comma-separated text file (CSV) 5-8
Common Skill Contact Service Queue Activity
Report (by Interval)
3-4, 3-44
configuration file
editing 2-12
hrcConfig.ini 2-12, 2-13
sch.ini 2-12, 2-17
Contact Service Queue Activity Report 3-4,
3-48
Contact Service Queue Activity Report (by
CSQ)
3-4, 3-50
Contact Service Queue Activity Report (by
Interval)
3-4, 3-54
Contact Service Queue Call Distribution
Summary Report
3-4, 3-58
Contact Service Queue Priority Summary
Report
3-5, 3-61
Contact Service Queue Service Level Priority
Summary Report
3-5, 3-62
CSQ–Agent Summary Report 3-5, 3-64, 3-88
D
Database log file 6-6, 6-7
Detailed Call, CSQ, Agent Report 3-5, 3-70
Detailed Call by Call CCDR Report 3-5, 3-66
Detailed Report Settings window 4-4, 4-6, 4-7
Detailed tab 4-6, 4-7, 5-10
E
Email Agent Activity Report 3-73
Email Contact Service Queue Activity
Report
3-74
Email Contact Service Queue Agent Activity
Report
3-75
Email Inbox Traffic Analysis Report 3-76
EMail Response Detail Report 3-77
Enter Parameter Value field 4-7
export formats 4-21
exporting 4-21, 5-8
Export Location button 5-9
Export Report tool 4-21
F
failover 1-7
File Name drop-down list 4-9
filter parameter 4-4, 4-6, 4-7
formats 5-8
G
General tab 4-2, 5-6, 5-11
Generate and View Historical Reports 4-2, 4-6,
4-7, 5-10
generating a report 4-2
group 4-17
Group Information pane 4-19, 4-20