Release Note

IN-1
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
INDEX
A
Abandoned Call Detail Activity Report 3-2,
3-10
Aborted and Rejected Call Detail Report 3-2,
3-11
access, to Cisco Unified CCX Historical
Reports client
1-5
ACD
work state 3-32
Agent Call Summary Report 3-2, 3-14
Agent Detail Report 3-2, 3-16
Agent Login Logout Activity Report 3-2, 3-18,
1-2
Agent Not Ready Reason Code Summary
Report
3-3, 3-20
Agent State Detail Report 3-3, 3-23
Agent State Summary Report (by Agent) 3-3,
3-24
Agent State Summary Report (by Interval) 3-3,
3-26
Agent Summary Report 3-3, 3-29
Agent Wrap-up Code Summary 3-32
Application Logs 6-5
Application Performance Analysis Report 3-3,
3-36
Application Summary Report 3-4, 3-6, 3-37
Automatic Contact Distribution
see ACD 3-32
Available pane 4-7
C
Call Custom Variables Report 3-4, 3-39
Called Number Summary Activity Report 3-4,
3-43
Cancel button 4-14
Change button 5-11
chart 4-3
CiscoSch.log 6-2, 6-4
CiscoSchPrintExport.log 6-2, 6-4
Cisco Unified CCX application package 2-8
Cisco Unified CCX Cluster
profile 1-6
Cisco Unified CCX Historical Reports client
exiting 1-7
starting 1-4
Cisco Unified Email Interaction Manager
reports
Multichannel CSQ Activity 3-78, 3-80, 3-82,
3-88