Release Note

GL-17
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
Glossary
T
Table (also database table)
A presentation of information organized in rows and columns.
Text-to-Speech
See TTS.
Trace (also trace file)
A TCP/IP utility that allows you to determine the route packets are taking to a particular host. Trace
route works by increasing the “time to live” value of packets and seeing how far they get, until they reach
the given destination.
Trap (also SNMP trap)
A program interrupt, usually caused by some exceptional situation in an application. In most cases, after
such an interrupt, the operating system performs some action, then returns control to the application.
Trigger
Signals that respond to incoming contacts at a specified route point by selecting telephony and media
resources to serve the contact and invoking application scripts to handle it. The Cisco Unified CCX
system uses JTAPI triggers to start responses to telephone calls and HTTP triggers to start responses to
HTTP requests. In these cases, telephone numbers and Web addresses (associated with the triggers) act
as the triggers.
TTS
Text-to-Speech. A speech synthesis application that creates a spoken sound version of the text in a
document or database.
TTS Client
A component of TTS that must reside on the Cisco Unified CCX server.
TTS Server
A dedicated server that converts text into speech and plays it back to the caller.