Release Note

2-1

Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)

CHAPTER

Installation and Configuration

The following sections include these topics:

• Prerequisites, page 2-1

• Installing the Cisco Unified CCX Historical Reports Client, page 2-2

• Reinstalling the Cisco Unified CCX Historical Reports Client, page 2-5

• Upgrading the Cisco Unified CCX Historical Reports Client, page 2-6

• Giving Users Access to Cisco Unified CCX Historical Reports, page 2-8

• Configuration Files, page 2-12

• Changing the Client Language, page 2-20

Prerequisites

Prior to installing the Cisco Unified CCX Historical Reports client, ensure that

you have met the following requirements:

• You have already installed the Cisco Unified CCX server.

• You can access the Cisco Unified CCX server from the computer on which

you install the Cisco Unified CCX Historical Reports client.

Note To avoid blocking of connection between Historical Report Client and Cisco

Unified CCX Server, it is required to use Cisco VPN on client machines having

Cisco Unified CCX Historical Reports client.