Release Note

GL-7
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
Glossary
Component
An installation unit, either hardware or software, that you can install in a Cisco Unified CCX system.
Cisco Unified CCX software components include the Cisco Unified CCX Engine, the Database
component, the Monitoring component, and the recording component. Hardware components include
servers and client computers. You select the components you want when you install the system
Configuration file
A file containing information for a computer or an application.
Contact
A connection with a remote customer.
Contact Service Queue
See CSQ.
Cisco Unified CCX Datastores
Components that allow you to manage and monitor historical, repository, and configuration data across
all servers in the Cisco Unified CCX cluster.
CSQ
Contact Service Queue. In Unified CCX, a CSQ is a call queue associated with one and only one Unified
CM CTI Route Point.
CSV
Comma-separated value. A text file format used as a way of recording database fields.
CTI
Computer Telephony Integration. The name given to the merger of traditional telecommunications
(PBX) equipment with computers and computer applications. The use of caller ID to retrieve customer
information automatically from a database is an example of a CTI application.
CTI Port
A virtual port, analogous to a trunk line in a traditional ACD or PBX setting. A CTI Port allows access
to the post-pouting capabilities of Unified IP IVR.