Release Note

GL-3
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
Glossary
Campaign manager
A Campaign Manager is the main control program of the Cisco Unified Outbound Preview Dialer. It
maintains campaigns, dialer configuration, and current campaign data.
CDP
Cisco Discovery Protocol. Media- and protocol-independent device-discovery protocol that runs on all
Cisco-manufactured equipment including routers, access servers, bridges, and switches. Using CDP, a
device can advertise its existence to other devices and receive information about other devices on the
same LAN or on the remote side of a WAN. CDP runs on all media that support SNAP, including LANs,
Frame Relay, and ATM media.
Cisco Unified CCX Alarm Service
A Windows service automatically installed as part of Cisco Unified CCX installation that receives
alarms about system events from the Cisco Unified CCX Engine and its subsystems. These alarms are
defined in XML format in files called catalogs, which are set up as part of the Cisco Unified CCX
installation process.
CISCO-CCM-MIB
Cisco Unified Communications Manager Management Information Base. Exports the data in the Cisco
Unified Communications Manager (Unified CM) database and other data sources. Examples of data
exports include Unified CM group tables, region tables, time zone group tables, phone detail tables,
gateway information tables, and status traps.
Cisco Unified CCX
Cisco Unified CCX. A platform that offers integrated application functionality, including Cisco Unified
Contact Center Express (Unified CCX) for contact center functionality such as ACD, CTI, IVR, and
Cisco Unified IP IVR (Unified IP IVR) for call treatment and self-help automation, an option for an IP
Contact Center that provides call treatment to calls in queue.
Cisco Unified CCX Editor
A Windows tool with which application designers create new scripts or modify existing scripts. The
visual scripting tool allows designers to drag and drop call-flow steps from a palette into the main design
window.