Release Note

GL-1
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
GLOSSARY
A - C - D - E - F - G - I - J - L - M - N - P - R - S - T - V - W - X
A
ACD
Automatic Call Distribution. A feature that automatically routes incoming calls to the next available or
longest idle agent or attendant in a line hunt group.
alarm
Signals that declare the run-time status and state of the Cisco Unified CCX system and provide
information for troubleshooting. Alarms can be forwarded to a Syslog server, to an SNMP trap subagent,
or to a Windows Event Log.
alarm catalog
A file that contains alarms definitions.
alarm definition
A list of alarms and their properties. The definition for each alarm includes the alarm name, a
description, an explanation, recommended actions, and related information.
alarm message
An alarm name followed by the reason for the alarm or the module name.
alarm service
A Windows service that receives alarms from the Cisco Unified CCX Engine and its subsystems.