Release Note

Chapter A Cisco Unified CCX Reason Codes
System-Generated Reason Code Events
A-6
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
PHONE_UP
Reason Code: 32756
State: Not Ready
The system issues this reason code when the agent’s phone comes up after it has
been through a Phone Down state.
CALL_ENDED
Reason Code: 32755
State: Not Ready
The system issues this reason code when an agent is moved to the Not Ready state
after handling a Unified CCX call. This situation occurs in one of two cases:
• If an agent (Agent 1) is in the Not Ready state and gets a consult Unified CCX
call from another agent (Agent 2). In this case, after handling the call, Agent
1 moves back to the Not Ready state.
• If an agent’s Automatic Available option is disabled and this agent gets a
Unified CCX call, then this agent goes to the Not Ready state after handling
the call.
DEVICE_RESTRICTED
Reason Code: 32754
State: Not Ready
The system issues this reason code if the agent device is flagged as a restricted
device by the Unified CM Administrator.
Warning If an agent’s device is added to the restricted list, then the functionality of the
RmCm subsystem is impacted.