Release Note

Chapter A Cisco Unified CCX Reason Codes
System-Generated Reason Code Events
A-4
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
CRS_FAILURE
Reason Code: 32764
State: Logout
The system issues this reason code when the active server becomes the standby
server and the agent loses connection to the Unified CCX Platform.
AGT_RNA
Reason Code: 32763
State: Not Ready
The system issues this reason code when the agent fails to answer an Unified CCX
call within the specified timeout period.
AGT_OFFHOOK
Reason Code: 32762
State: Not Ready
The system issues this reason code when the agent goes off the hook to place a
call. If the agent remembered to do this task the corresponding agent-triggered
reason code is displayed. If the agent did not remember to do this task, the system
issues this reason code.
AGT_RCV_NON_ICD
Reason Code: 32761
State: Not Ready
The system issues this reason code when the agent is logged on to the CAD or IP
Phone and then receives a call that is not queued on the Unified CCX Platform.