Release Note

A-3
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
Chapter A Cisco Unified CCX Reason Codes
System-Generated Reason Code Events
• AGT_RCV_NON_ICD = 32761
• AGT_LOGON = 32760
• PHONE_DOWN = 327659
• WORK_TIMER_EXP = 327658
• CM_FAILOVER = 327657
• PHONE_UP = 327656
• CALL_ENDED = 327655
• DEVICE_RESTRICTED = 32754
• LINE_RESTRICTED = 32753
AGT_RELOGIN
Reason Code: 32767
State: Logout
The system issues this reason code when an agent is already logged in to one
device (computer or phone) and then tries to relog in to a second device.
CLOSE_CAD
Reason Code: 32766
State: Logout
The system issues this reason code when an agent closes the CAD without logging
off.
CONNECTION_DOWN
Reason Code: 32765
State: Logout
The system issues this reason code when an IP Phone Agent or CAD crashes due
to any reason or if the connection is disrupted.