Release Note

A-1

Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)

CHAPTER

Cisco Unified CCX Reason Codes

This appendix describes the events that cause an agent to go to the Logout state

or Not Ready state. The built-in agent Not Ready reason codes are generated by

the Unified CCX server. The Agent State Detail table includes a valid reason code

for these two states. Reason codes for other states is zero (default).

This appendix includes the following sections:

• About Reason Codes, page A-2

• System-Generated Reason Code Events, page A-2