Release Note

6-3

Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)

Chapter 6 Log Files

Client System Log Files

Related Topics

• Historical Reports Client Log Files, page 6-3

• Scheduler Log Files, page 6-4

• Opening Log Files on the Client System, page 6-4

• Interpreting Log Files on the Client System, page 6-5

Historical Reports Client Log Files

The Historical Reports Client log files are named

System-name@session-no_CiscoAppReportsN.log. These files are stored in the

Cisco Unified CCX Historical Reports\logs directory, which is under the

directory in which you installed the Cisco Unified CCX Historical Reports client

system. (By default, the system installs in the Program Files directory.)

If you are not running the Cisco Unified CCX Historical Reports client under a

Terminal Services session, System-name is the name of the system on which the

client is installed, and @session-no is not included. If you are running the Cisco

Unified CCX Historical Reports client under a Terminal Services session,

System-name is the name of the system from which you invoked Terminal

Services, and @session-no is the session number assigned to the system under the

Terminal Service session.

The system writes information related to generating, viewing, printing, and

exporting reports to the current Historical Reports log file. When the system

creates the first Historical Reports Client log file, the system replaces N in the file

name with 0. When this file reaches the size specified in the hrcConfig.ini

configuration file, the system creates a new Historical Reports Client log file. The

system increases N in the new Historical Reports Client log file by 1. This process

continues until the system creates as many log files as specified in the

hrcConfig.ini configuration file. Then, the system begins overwriting the existing

Historical Reports Client log files, starting with the oldest log file.