Release Note

Chapter 4 Generating Historical Reports
The Report Viewer
4-18
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
When you view a report, you can display information for any particular item in its
group. For example, in the Agent Detail Report, you can display information for
any single agent.
You display group information using the Group Tree. For many reports, you can
also display group information directly from the charts that appear with the
reports.
Related Topics
• Displaying Group Information Using the Group Tree, page 4-19
• Displaying Group Information from a Report Chart, page 4-19
Contact Service Queue Call Distribution Summary
Report
Contact Service Queue
Name
Contact Service Queue Priority Summary Report —
Contact Service Queue Service Level Priority
Summary Report
Contact Service Queue
Name
CSQ–Agent Summary Report —
Detailed Call by Call CCDR
a
Report —
Detailed Call, CSQ, Agent Report —
Multichannel Agent Contact Summary Report Agent Name
Multichannel Agent Login Logout Activity Report Agent Name
Multichannel CSQ Activity Report Contact Service Queue
Name
Outbound Campaign Summary Report Campaign Name
Outbound Agent Detail Performance Report Agent Name
Priority Summary Activity Report Call Priority
Remote Monitoring Detail Report User ID
Traffic Analysis Report Date
a. CCDR = Contact Call Detail Record
Report Name Group