Release Note

4-17
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
Chapter 4 Generating Historical Reports
The Report Viewer
Displaying Information About Groups
Most historical reports have a specific set of information that has been designated
as a group. For example, a group may contain the names of agents, or a group may
contain dates. A report displays information arranged by its group.
The following table shows the name of the group for each report.
Report Name Group
Abandoned Call Detail Activity Report Call Start Date
Aborted and Rejected Call Detail Report
Agent Call Summary Report Agent Name
Agent Detail Report Agent Name
Agent Login Logout Activity Report Agent Name
Agent Not Ready Reason Code Summary Report Agent Name
Agent State Detail Report Agent Name
Agent State Summary Report (by Agent) Agent Name
Agent State Summary Report (by Interval) Interval Start Time
Agent Summary Report Agent Name
Agent Wrap-Up Data Detail Report Agent Name
Agent Wrap-Up Data Summary Report Wrap-Up Data
Application Performance Analysis Report Application ID
Application Summary Report
Call Custom Variables Report
Called Number Summary Activity Report Called Number
Common Skill Contact Service Queue Activity
Report (by Interval)
Contact Service Queue
Name
Contact Service Queue Activity Report Contact Service Queue
Name
Contact Service Queue Activity Report (by CSQ) Contact Service Queue
Name
Contact Service Queue Activity Report (by Interval) Interval Start Time