Release Note

3-99
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
Chapter 3 Descriptions of Historical Reports
Report Details
You can sort the Remote Monitoring Detail Report by any of these criteria:
Status The status of this monitoring session:
Normal – Monitored—Monitoring completed successfully.
Normal – Agent RNA—Agent let the call go ring-no-answer.
Error – Unable to Stop Monitoring—Supervisor pressed the * key to terminate the
monitoring session but it fails to terminate.
Error – Unable to Monitor New Call—Supervisor chose to monitor a new call but
the system fails to respond.
Error – Agent Logged Off—The agent that the supervisor intended to monitor has
logged off.
Error – Network Problem—Monitoring session is not successful due to network
problems.
Error – VoIP Server Unable to Communicate—Monitoring session is not
successful as a server with that Cisco Unified CCX Monitoring component fails to
communicate.
Status
(continued)
Error – Monitoring Not Allowed—Supervisor attempted to monitor an agent or a
CSQs that are not on the allowed list for the supervisor.
Error – Agent Not Logged In—Agent that the supervisor intended to monitor is not
logged in.
Error – Invalid Input—Supervisor entered input that is not recognized by the
system.
Error – Other—Errors not defined by any of the preceding messages.
Field (continued) Description (continued)
Sort Criterion Result
Start Time Displays the report in order of the time that the monitoring session starts.
User ID Displays the report in order of the name of the supervisor.
Duration Displays the report in order of the time duration of the monitoring session.