Release Note

Chapter 3 Descriptions of Historical Reports
Report Details
3-96
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
Priority Summary Activity Report
The Priority Summary Activity Report shows call information for each call
priority.
The Priority Summary Activity Report can include this chart:
The Priority Summary Activity Report includes a table that shows the following
information:
Chart Name Description
Total Calls by Call
Priority
For each priority level that was assigned, displays the percentage of calls that
received that priority.
Field Description
Call Priority Final priority that the Unified CCX workflow assigned to the call when the call
was received, from 1 (lowest) to 10 (highest). All calls start with a default
priority of 1, unless a different priority is set in the workflow.
Total Calls Number of calls assigned a particular priority level as their final priority level.
Avg Calls For each day in the report period, the average number of calls that received a
particular priority level as their final priority level.
Total Number of
Calls with Different
Original and Final
Priorities
Number of calls that ended with a priority level other than the priority that was
assigned when the call was received.
Average Number of
Calls (Per Day) with
Different Original
and Final Priorities
Average number of calls per day that ended with a priority level other than the
priority that was assigned when the call was received.