Release Note
3-95
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
Chapter 3 Descriptions of Historical Reports
Report Details
You can filter the Outbound Campaign Summary Report by this parameter:
Available Displays the report in ascending order of calls available.
Attempted Displays the report in ascending order of calls attempted.
Accepted Displays the report in ascending order of calls accepted.
Agent Rejected Displays the report in ascending order of calls rejected by agent.
Vo i c e Displays the report in ascending order of calls that ended successfully.
Answering Machine Displays the report in ascending order of answering machine calls.
Fax/Modem Displays the report in ascending order of fax/modem calls.
Invalid Displays the report in ascending order of invalid calls.
Requested Callback Displays the report in ascending order of calls marked for callback.
Agent Closed Displays the report in ascending order of calls closed by agent.
Customer Not Home Displays the report in ascending order of calls for which customer was not
home.
Wrong Number Displays the report in ascending order of calls that reached wrong numbers.
Do Not Call Displays the report in ascending order of calls marked as do not call.
Busy Displays the report in ascending order of busy calls.
Average Talk Time Displays the report in ascending order of average talk time.
Max Talk Time Displays the report in ascending order of max talk time.
Sort Criterion Result
Filter Parameter Result
Campaign Displays statistics of selected campaigns.