Release Note

Chapter 3 Descriptions of Historical Reports
Report Details
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Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
You can filter the Outbound Agent Detail Performance Report by these
parameters:
Outbound Campaign Summary Report
The Outbound Campaign Summary Report shows information about summary
statistics for each campaign over a specified time period. This report is available
with the Cisco Unified Outbound Preview Dialer (Outbound) feature.
The Outbound Campaign Summary Report can include these charts:
Transfer Displays the report in alphabetical order of agent names. Within the same agent
name, sort the report in ascending order of Transfer.
Average Talk Time Displays the report in alphabetical order of agent names. Within the same agent
name, sort the report in ascending order of average talk time.
Maximum Talk
Time
Displays the report in alphabetical order of agent names. Within the same agent
name, sort the report in ascending order of maximum talk time.
Sort Criterion Result
Filter Parameter Result
Campaign Name Displays selected campaigns.
Agent Name Displays selected agent(s).
Resource Group
Name
Displays agents who belong to the selected resource group(s).
Skill Name Displays agents who have the selected skill(s).
Team Name Displays agents who belong to the selected team(s).
Chart Name Description
Calls Accepted,
Rejected, Closed by
Campaign
Displays the total number of calls that are accepted, rejected, or closed for each
campaign.